FAQ

Any questions?
 
Can I buy just one piece?
No it is not possible for a manufacturer to make just one piece. 
 
Do I have to pay on checkout?
No, we prefer that you have a look at your order and the courier costs. We will then contact you and if you are happy with your order, we will send through a Paypal invoice or you can do a bank transfer.
 
Do you have a minimum order?
Minimum order is US$250. Smaller orders incur higher courier rates. Most of our orders are over US$500 which makes the cost of courier acceptable.
 
Why do we have to buy a minimum of 12 pieces for some items?
We don't keep stock of all items and so our manufacturers will make orders for us. They usually have much higher minimum orders however for our customers we can make a minimum of 12 pieces. It is too costly to make smaller orders and it also affects the dying process - we can't just dye 3 pieces!
 
Do you sell to the general public?
We sell to retailers who have shops or sell at festivals. We also supply wholesalers at lower prices. No we don't sell to the general public.
 
What distinguishes you from other companies exporting from Nepal?
There is a saying in Nepal "same, same but different". Most shops and online sellers seem to sell very similiar designs. We try and redesign or create new designs for retailers looking for something unique. We do also have items that are common, but we would preface that by saying, those items are popular and there is a demand for them. We feel our range is different and that your customers will appreciate the fact that you have sources something that is not "same, same but different"! 
 
What payment options do you offer?
At the moment customers can pay into our bank account which is with NMB Bank in Kathmandu. You bank can arrange a swift transfer for you, bank to bank. We also offer Paypal as an option  We also accept payment using Western Union. .
 
How long do orders usually take?
If everything goes smoothly we should have your order packed up within 21 days working days, your payment takes a few days to reflect and then we courier your order door to door. We have to make most of the items. In 28 working days you should have your order however in Nepal things do not always run like clockwork. There are festivals, strikes, monsoon rains, supplier delays and more recently, a devastating earthquake. But the bottom line - we will get your order done as fast as we can. Power cuts have become the norm in Nepal, sometimes lasting up to 16 hours, depending on the time of year.
 
Which courier do you use?
Aramex, SkyNet, Fedex, TNT - but it depends on the destination.
 
Can you airfreight an order?
Sure, no problem. The order needs to be 45kg or higher.
 
Can you source items?
Yes, definitely! If you see something you think is from Nepal, drop us an e-mail and we will source it for you.
 
Are you looking at getting a bigger range?
As our cash flow builds up, we will add new items to our range. We have a larger range for 2018.
 
Are you going to increase your range to include other items from Nepal?
We are essentially in the rag trade however Nepal has so much more to offer and so YES, we are going to diversify. Dharma items, dream catchers, Natural soaps and oils are already on the website.
 
Why do some countries have to pay higher courier charges?
The courier companies do not have the same rates for all countries.
 
Who pays customs duties?
The customer is always liable to pay customs duties, depending on their country. Some countries have agreements with Nepal and there is no duty. In Australia there is no duty for orders under AUS1000. USA and Canada have very little or no customs duty. Please check with a forwarding agent in your country. South Africa has the highest we know of at 45% plus 15% VAT. Even so, clothing from Nepal sells extremely well in South Africa.

  

Random Products

 

We only supply shops & stalls!
When we add unique items, 

can we let you know?