FAQ

 
What distinguishes you from other companies exporting from Nepal?
There is a saying in Nepal "same, same but different". Most shops and online sellers seem to sell very similiar designs. We try and redesign or create new designs for retailers looking for something unique. We do also have items that are common, but we would preface that by saying, those items are popular and there is a demand for them. We feel our range is different and that your customers will appreciate the fact that you have sources something that is not "same, same but different"! 
 
Do you have a minimum order?
There is no minimum order however smaller orders incur higher courier rates. Most of our orders are over US$500 which makes the cost of courier acceptable.
 
What payment options do you offer?
At the moment customers can pay into our bank account which is with Standard Chartered Bank in Kathmandu. You bank can arrange a swift transfer for you, bank to bank.  We also accept payment using Western Union. Lasly, we now offer Paypal as an option .
 
How long do orders usually take?
If everything goes smoothly we should have your order packed up within 21 days, your payment takes a few days to reflect and then we courier your order door to door. 21 days you should have your order however in Nepal things do not always run like clockwork. There are festivals, strikes, monsoon rains, supplier delays and more recently, a devastating earthquake. But the bottom line - we will get your order done as fast as we can. Power cuts have become the norm in Nepal, sometimes lasting up to 16 hours, depending on the time of year.
 
Which courier do you use?
Usually Aramex, SkyNet, Fedex - but it depends on the destination.
 
Can you airfreight an order?
Sure, no problem. The order needs to be 45kg or higher.
 
Can you source items?
Yes, definitely! If you see something you think is from Nepal, drop us an e-mail and we will source it for you.
 
Are you looking at getting a bigger range?
As our cash flow builds up, we will add new items to our range. We have a larger range for 2017.
 
Can I place a larger order and have it made?
Definitely. We have a wide range of summer and winter designs that aren't available ready made. Minimum order per item is 21 pieces in 3 colours and 3 sizes. Drop us an e-mail if you would like to see other styles.
 
Are you going to increase your range to include other items from Nepal?
We are essentially in the rag trade however Nepal has so much more to offer and so YES, we are going to diversify.
 
Why do some countries have to pay extra courier charges?
The courier companies do not have the same rates for all countries.
 
Who pays customs duties?
The customer is always liable to pay customs duties, depending on their country. Some countries have agreements with Nepal and there is no duty. In Australia there is no duty for orders under AUS1000. USA and Canada have very little or no customs duty. Please check with a forwarding agent in your country. South Africa has the highest we know of at 45% plus 14% VAT. Even so, clothing from Nepal sells extremely well in South Africa.

What is "Out of Africa"?
We have a wholesale division in South Africa and have a stunning range of throws, bedcovers, runners and cushion covers which reflect the rich culture and colours of this part of the world.

How does the shipping work for "Out of Africa"?
There is a very good postal system from South Africa and so we are usuing that for most orders. Customers can request a courier service.

  

Random Products

 

We only supply shops & stalls!
When we add unique items, 

can we let you know?